Heat pump and heating problems we repair
In Northeast Florida the heat pump is the standard system, so a "no heat" call is usually a heat pump call. The complaints cluster: the system blows cool or room-temperature air in heat mode, the electric bill spikes on cold nights, the outdoor unit ices over, or there is a burning smell the first time the heat runs in the fall. We repair all of it, plus the gas and electric furnaces in the minority of homes that have them.
- Heat pump blowing cold air when set to heat
- Weak heat and a jump in the electric bill on cold nights
- Outdoor unit iced over or not running in the morning
- Burning or dusty smell when the heat first comes on
- Furnace short-cycling, not igniting, or tripping the breaker
- No heat at all after a cold snap
Blowing cold air in heat mode: defrost cycle, low charge or a stuck reversing valve
A heat pump heats by moving heat from the outside air indoors, and a reversing valve is the part that flips it between heating and cooling. When that valve sticks, the system can be stuck in cooling even though the thermostat says heat — so it blows cold. A low refrigerant charge from a leak produces the same weak-heat complaint, as does a heat pump stuck in its defrost cycle.
Some cold air is normal: during a defrost cycle the outdoor unit briefly reverses to melt frost off the coil, and the indoor air cools for a minute or two. What is not normal is cold air for the whole cycle. The technician tests the reversing valve, the defrost board, and the charge to tell the difference.
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We answer live 24/7 and give you a price before any work starts.
Heat strips and auxiliary heat: burnt elements, sequencers and the first-cold-night burning smell
Almost every heat pump here has electric heat strips for backup, and they are what actually warms the house on the coldest mornings when the heat pump alone cannot keep up. When a strip element burns out or a sequencer fails, the "aux heat" that should kick in does not, and the house stays cold while the bill climbs from the heat pump running non-stop.
That faint burning smell the first time you run heat each winter is usually just dust burning off the strips and clears in a few minutes. A smell that lingers, gets stronger, or comes with a hot-plastic odor is different — shut the system off and call. We test the elements, sequencers and the breaker sizing rather than guessing.
Outdoor unit iced over or not running on a cold morning
A light frost on a heat pump in the morning is normal and the defrost cycle clears it. A unit encased in ice is not. Heavy icing points to a failed defrost control, a bad sensor, low refrigerant, or airflow blocked by leaves and debris. Running a heavily iced unit strains the compressor, so the right first move is to switch to emergency heat if you have it and call.
We thaw the unit safely, then find why it iced — because clearing the ice without fixing the cause just means it ices again the next cold night.
Need an HVAC technician now?
We answer live 24/7 and give you a price before any work starts.
Gas and electric furnaces in older Orange Park homes
A minority of older Orange Park homes have a gas or straight electric furnace rather than a heat pump. Gas furnaces bring their own failures — a bad igniter or flame sensor, a pressure switch, or a cracked heat exchanger, which is a safety issue we treat seriously. Electric furnaces share the heat-strip and sequencer problems above.
If you ever smell gas, leave the home and call your gas utility or 911 first, then us. For everything short of that, we diagnose the furnace, explain what failed, and quote the repair before we start.
Why a Florida heat pump works twelve months a year and wears out sooner
Up north a heat pump rests in winter. Here it runs for cooling from April into October and for heating through the short winter, so it logs far more hours per year than the same unit in a four-season climate. More hours means compressors, reversing valves, contactors and defrost boards reach the end of their life sooner.
That is why we treat a heat pump as a year-round machine: a fall heat check matters as much as a spring cooling check, and a worn part caught in October is cheaper than a no-heat call in January.
Need an HVAC technician now?
We answer live 24/7 and give you a price before any work starts.
Repair or replace, and what affects the cost
A heat pump that needs a capacitor, a defrost board, or a heat-strip element is almost always worth repairing. The replacement conversation starts when the compressor or reversing valve fails on an older unit, when the refrigerant is R-22, or when repeated failures and poor comfort add up. Because the same box handles heating and cooling, a failing heat pump affects you year-round, which changes the math.
We give you the facts and a written price either way, and if replacement is the better value we cover sizing and options on our AC installation page.

Our heat pump and heating repair process in Orange Park
- 1
Call and triage
Tell us whether it is no heat, weak heat or an iced outdoor unit, and whether you have emergency heat. We give safe steps and set the appointment window.
- 2
Mode and component testing
The technician checks the reversing valve, defrost control, heat strips, sequencers and the refrigerant charge to tell a normal defrost cycle from a real fault.
- 3
Written price, your approval
You see the diagnosis and the repair price in writing and approve it before any work begins.
- 4
The repair
From a burnt heat-strip element or sequencer to a defrost board or reversing valve, we complete the approved work.
- 5
Heat-mode test
We run the system in heat, confirm the strips and defrost cycle operate, and verify the house is actually warming before we leave.
Why Orange Park homeowners choose us for heat pump and heating repair
Year-round heat pump knowledge
Here the heat pump cools and heats, so we treat it as a twelve-month machine, not a winter afterthought.
Normal cycle vs. real fault
We know a brief defrost cycle from a stuck reversing valve, so you do not pay for a repair you did not need.
Heat-strip and aux-heat expertise
We test the electric backup that actually warms the house on the coldest mornings, and the sequencers that switch it on.
24/7 no-heat response
A cold-snap no-heat call with children or older adults at home is treated as a priority, day or night.
Licensed, insured Florida contractors
The person diagnosing your system is a licensed, insured HVAC professional.
What affects the cost of heat pump and heating repair
We never quote a price before diagnosing the system. These are the factors that shape it — and you always get the number in writing before any work starts.
- Which component failed — a sequencer or element versus a reversing valve or compressor
- Whether the system needs refrigerant leak diagnosis and repair
- Heat pump versus gas furnace versus electric furnace parts and labor
- Accessibility of the air handler and outdoor unit
- After-hours timing on nights, weekends and holidays
Where we provide heat pump and heating repair
We repair heat pumps and furnaces across Orange Park and Clay County. Middleburg's spread-out, mixed housing — including manufactured homes with package units — is a regular stop, and Fleming Island and Oakleaf Plantation are a short drive for a no-heat morning.
Heat Pump & Heating — frequently asked questions
Still have a question? Just call.
A licensed HVAC technician can answer it and, if needed, be on the way. 24/7.

